REGULAR SIZE ORDERS
Your order is shipped from our workshop located in Quebec city, Canada. We ship monday to friday, excluding holidays and weekends. Your order may take up to 2 weeks to prepare (since we are a slow fashion brand, we don't carry a big inventory and we might have to make your order completely). You'll receive a confirmation email when your order will be ready and shipped. If you don't receive that email 14 days after your purchase, please contact us at email@example.com
MADE TO MEASURE ORDERS
Made to measure orders are excluded from this policy. Made to measure orders usually take 2 to 3 weeks to prepare before being shipped. Depending on the time of the year or the number of items in your order, it may be up to 4 weeks.
WANT TO BE SURE?
If you have an event or just want to be sure to receive your order in time, please contact us and we'll see what we can do.
PICK UP YOUR ORDER
It's now possible to come at our showroom (quebec city) to come get your package. You only have to select "pickup at the workshop" during checkout and make an appointment at firstname.lastname@example.org when you'll receive your confirmation email " your order is ready".
Canada FREE (It takes 1-3 days to be delivered after your confirmation email)
USA 25$ (It takes 3-14 days to be delivered after your confirmation email)
Other countries 45$ (It takes 4-21 days to be delivered after your confirmation email)
*These delays are for information purpose and are not guaranteed. If your order takes longer than expected to prepare, we will let you know as soon as possible.