FAQ'S - Frequently asked questions

You have a question? Here's your answer!

 

 

Are there aditionnal fees for a made to measure order?

There are no aditionnal fees for made to measure orders. A made to measure garment is the same price as a regular size garment.

 

What if my made to measure order doesn't fit?

We have the Perfect fil guarantee policy. At Allcovered we know the importance of a perfect fit, which is why all our garments are hand-made under strict quality control. In rare occasions your product may not have the right fit but don't be afraid, we have everything covered.

ALTERATIONS

If you're in the province of Quebec, we'll do the alterations for free. If you're anywhere else, you pick the tailor and we pick up the costs.

REMAKE

Your garment is unalterable?
No problem. We’ll remake it for you for free.

EXCHANGE

You really hate the garment on you? It's not the right cut for you? In some occasions, we understand that may happen. No problem, we can make an exchange for another product. But please understand that we do no refunds.

PLEASE NOTE that in all occasions, you must contact us before doing anything. Do not send back your order without us knowing. 

 

What are the delays for or a made to measure order?

Made to measure orders usually take 2 to 3 weeks to prepare before being shipped. Depending on the time of the year or the number of items in your order, it may be up to 4 weeks. 

If you have an event or just want to be sure to receive your order in time, please contact us and we'll see what we can do. 

 

What are the delivery costs?

Deliveries are free across Canada. For other countries, please visit the DELIVERY page.

 

Do you have a store or a showroom where I can try on clothes before buying them?

YES! We would be happy to meet you at our Showroom located in our Quebec city Head office. Please visit the SHOWROOM page to make an appointment. 

 

Where can I find Allcovered's product?

Allcovered's products are only available on our online store and our showroom. It's important for us to offer a more than a good service and a quality product at a fair price that is why we do not work with other retailers. 

We often do pop up stores or events where you can find our products. Please visit the EVENTS page often to know if there's an Allcovered pop up store coming in your area.

 

Where are produced Allcovered's products?

Every piece is ethically made in our own workshop (located in our head office in Quebec city, Canada) by our lovely seamstresses or in other canadian based manufactures. We are proud to be a local brand who promotes slow fashion, quality and beautiful working conditions.