Terms & conditions

ORDERS

For all orders, a confirmation email with the invoice number and the detail of the order will be sent. 

Your order is shipped from our workshop located in Quebec city, Canada. We ship monday to friday, excluding holidays and weekends. Your order may up to 2 weeks to prepare (since we are a slow fashion brand, we don't carry a big inventory and we might have to make your order completely). You'll receive a confirmation email when your order will be ready and shipped. If you don't receive that email 14 days after your purchase, please contact us at info@allcoveredfashion.com

 

If, for any reason there is a delay, you will be notified immediately. Made to measure orders are excluded from this policy. Made to measure orders usually take 2 to 4 weeks to prepare before being shipped. This policy is for Canadian orders only. For international orders, delay may be longer. 

Before the final order, you will be allowed to visualize and review the details of your order, with the total price. This will enable you to make any final corrections before order confirmation. 

We pay the greatest attention to the accuracy of the prices on our online store, but we reserve the right to not send items with clearly erroneous prices.

RETURN POLICY

We at Allcovered are committed to providing superior customer service! We seek customer satisfaction and if for some reason you are not satisfied of our products, simply contact us within 14 days of reception of your order. We will offer you an exchange, touch ups or a credit depending on the situation. 

We ask you, in order to facilitate the return process, to contact us by email at info@allcoveredfashion.com and send us your name, invoice number and reason for your problem. We will respond to you within 48 hours by sending you the instructions on what to do. If ever you have not received a response within 48 hours of your request, or if you have any other questions regarding your purchase please contact us by email at info@allcoveredfashion, marketing@allcoveredfashion.com or by calling us at 1.581.308.2997.

Credits/exchanges will be made when all items are received by Allcovered. Please note that shipping fees are non-creditable.  

Items cannot be returned if worn (except try-ons), dirty (including make-up, perfume, deodorant and/or pet hair) or damaged. The items must be returned in sellable condition with all their original tags. 

Items cannot be ordered in different sizes for try-on purposes. No returns will be permitted in this case.

Items discounted at more than 50% of the original price are FINAL SALE. 

The transportation of the returned item will be at our expense (except if  you made a mistake in the order.) In that case, we will contact you.

We take the time to carefully inspect all items sent to our customers. If the goods should be defective or damaged upon reception, please contact us immediately so as to receive return and exchange instructions. All requests for exchange of merchandise must be made within 14 days upon reception.

No price adjustements. Even if the item is in sale, it must be bought during the sale's date to be discounted. 

INFORMATION ACCURACY

Although we endeavour to maintain the website’s accuracy, information about the products is subject to change, for example the quantities or the available sizes. The information on the website is therefore subject to change, at any moment, without warning. 

SOLD OUT

We always try de revise our inventory so that the available quantities on the website are correct. Despite this, it may happen that a product becomes out of stock during the time we process your order. In this case, our customer support will track your order and contact you by email.

SIZING

Before confirming your order, please carefully review Allcovered’s size chart, available directly on the website. It will avoid bad surprises and unnecessary returns!

CONFIDENTIALITY

Allcovered will never disclose our customers’ personal information to third parties. We always consider your information to be highly confidential and we promise to protect your privacy. Allcovered will never share, nor sell your information to third parties.

SECURITY

The online store use SSL certificates to ensure the confidentiality of your informations. Also, all transactions are done through Stripe or PayPal. At no time do we have access to your credit card information